FAQ
Frequently Asked Questions
Do you sell internationally ?
Yes, the items listed on currencyquesters.com are available to international buyers located in most regions. Here is a list of countries we sell & ship to :
Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal,
Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom,
United States
* more destinations will be added soon
How long will it take to post my item ?
For both our domestic and international customers after payment has been cleared we have a 2 business day handling time however we try our best to get to the Post Office on the same day you purchase & pay for your item.
Weekend purchases (AEST Time Zone) are sent the following Monday as weekend Post Office operating times vary and parcels left at the Post Office are held over the weekend for delivery the next week.
Times vary depending on your location but in our experience an item sent to the USA via Australia will take around 11 business days.
We do our best to keep you updated during the whole process.
What are your international & domestic shipping costs ?
For Domestic customers regardless of size, weight or quantity shipping is FREE !
For International customers the cost of posting most single items is $10 AUD which equates to roughly $6.5 USD.
So any amount of banknotes, your average raw coin or small to medium sized boxed mint issue will cost you $10 AUD.
For international postage that’s pretty reasonable especially considering that all items are sent via Standard International Postage with tracking !
Do you combine shipping ?
Combined shipping is available on all orders !
Combined shipping is based on total weight of the package and contents.
See cost break down below:
For collectors overseas we can combine items :
weighing less than < 250 gms for $10 AUD.
weighing more than > 250 gms but less than < 500 gms $20 AUD.
weighing more than > 500 gms but than than < 1 Kilo $30 AUD.
weighing more than > 1 Kilo but less than < 2 Kilo $50 AUD.
What payments do you accept ?
We accept Paypal & Shopify Payments (also known as Shop Pay).
Shopify Payments includes the following payment methods :
Visa
Mastercard
American Express
Apple Pay
Google Pay
eftpos
Shop Pay
Union Pay
Is there an additional fee for international customers ?
Prices listed are the same for both Australian and International customers and are listed in Australian Dollars (AUD). Please note however that the Payment Gateways used on currencyquesters.com have their own currency conversion rate & fees that may vary. In addition your credit card company, bank or other financial institution may charge additional fees for overseas purchases.
* currency conversion rates are rounded up to the nearest dollar
Which currency are your items priced in ?
All items listed on currencyquesters.com default to our local currency the Australian Dollar (AUD).
You can change the listed price from AUD to your local currency by selecting your region from the country drop-down menu located in the Header and / or Footer areas of our website.
You can also make payment in your local currency !
Are pictures of each item listed on currencyquester.com the actual item ?
Good question, we are glad you asked.
Unlike many sellers online we do not use stock photos and then replace the item with a similar item.
What you see is what you get.
Also the pictures you see are of items we own and have on hand not someone else’s.
The only exception may be a hoard of coins of a specific type, instead of taking 3000 individual pictures a few images will be used for an item listing with a coin being selected at random when purchased.
I have purchased an item listed on your website but have changed my mind how do I cancel the transaction ?
No problem we have a 30 day return policy from the date of purchase and there is no restocking fee.
Keep in mind return postage is not covered in our return policy as return postage is the responsibility of the customer.
We think this is fair as we don’t charge postage to our domestic customers and we cover half or more of the international postage fee to our overseas clients from our own pocket.
Do you have a shop ?
Currencyquesters.com is an online business only. We do regularly exhibit at international coin fairs which is a great way to meet us in person and check out our range of coins & notes on hand.
Rent for retail spaces in Australia is at an all time high which often means the costs associated with operating a retail store are passed on to you the end customer.
Our is stock is carefully catalogued and stored securely in safety deposit boxes.Our is stock is carefully catalogued and stored securely in safety deposit boxes.
Do you sell internationally ?
Yes, the items listed on currencyquesters.com are available to international buyers located in most regions. Here is a list of countries we sell & ship to :
Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal,
Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom,
United States
* more destinations will be added soon
How long will it take to post my item ?
For both our domestic and international customers after payment has been cleared we have a 2 business day handling time however we try our best to get to the Post Office on the same day you purchase & pay for your item.
Weekend purchases (AEST Time Zone) are sent the following Monday as weekend Post Office operating times vary and parcels left at the Post Office are held over the weekend for delivery the next week.
Times vary depending on your location but in our experience an item sent to the USA via Australia will take around 11 business days.
We do our best to keep you updated during the whole process.
What are your international & domestic shipping costs ?
For Domestic customers regardless of size, weight or quantity shipping is FREE !
For International customers the cost of posting most single items is $10 AUD which equates to roughly $6.5 USD.
So any amount of banknotes, your average raw coin or small to medium sized boxed mint issue will cost you $10 AUD.
For international postage that’s pretty reasonable especially considering that all items are sent via Standard International Postage with tracking !
Do you combine shipping ?
Combined shipping is available on all orders !
Combined shipping is based on total weight of the package and contents.
See cost break down below:
For collectors overseas we can combine items :
weighing less than < 250 gms for $10 AUD.
weighing more than > 250 gms but less than < 500 gms $20 AUD.
weighing more than > 500 gms but than than < 1 Kilo $30 AUD.
weighing more than > 1 Kilo but less than < 2 Kilo $50 AUD.
What payments do you accept ?
We accept Paypal & Shopify Payments (also known as Shop Pay).
Shopify Payments includes the following payment methods :
Visa
Mastercard
American Express
Apple Pay
Google Pay
eftpos
Shop Pay
Union Pay
Is there an additional fee for international customers ?
Prices listed are the same for both Australian and International customers and are listed in Australian Dollars (AUD). Please note however that the Payment Gateways used on currencyquesters.com have their own currency conversion rate & fees that may vary. In addition your credit card company, bank or other financial institution may charge additional fees for overseas purchases.
* currency conversion rates are rounded up to the nearest dollar
Which currency are your items priced in ?
All items listed on currencyquesters.com default to our local currency the Australian Dollar (AUD).
You can change the listed price from AUD to your local currency by selecting your region from the country drop-down menu located in the Header and / or Footer areas of our website.
You can also make payment in your local currency !
Are pictures of each item listed on currencyquester.com the actual item ?
Good question, we are glad you asked.
Unlike many sellers online we do not use stock photos and then replace the item with a similar item.
What you see is what you get.
Also the pictures you see are of items we own and have on hand not someone else’s.
The only exception may be a hoard of coins of a specific type, instead of taking 3000 individual pictures a few images will be used for an item listing with a coin being selected at random when purchased.
I have purchased an item listed on your website but have changed my mind how do I cancel the transaction ?
No problem we have a 30 day return policy from the date of purchase and there is no restocking fee.
Keep in mind return postage is not covered in our return policy as return postage is the responsibility of the customer.
We think this is fair as we don’t charge postage to our domestic customers and we cover half or more of the international postage fee to our overseas clients from our own pocket.
Do you have a shop ?
Currencyquesters.com is an online business only. We do regularly exhibit at international coin fairs which is a great way to meet us in person and check out our range of coins & notes on hand.
Rent for retail spaces in Australia is at an all time high which often means the costs associated with operating a retail store are passed on to you the end customer.
Our is stock is carefully catalogued and stored securely in safety deposit boxes.Our is stock is carefully catalogued and stored securely in safety deposit boxes.